REFUND / RETURN POLICY

REFUND / RETURN POLICY

Last Updated: March 12, 2024

Introduction

At Venom Media LLC, we want you to be satisfied with your purchase. This Refund/Return Policy explains the process and conditions under which we accept returns, exchanges, and provide refunds.

1. Eligibility for Refunds/Returns

You have 30 days from the date of purchase (or delivery) to request a return or refund, unless otherwise stated on the product page. Items must be returned in their original condition and packaging (if applicable). For digital products, eligibility may depend on usage or download status.

2. Non-Returnable Items

Certain products may be non-returnable and non-refundable, such as downloadable digital goods, gift cards, or personalized items. Any specific exceptions will be noted on the product page.

3. How to Initiate a Return/Refund

Contact our customer service by email or phone to request a return or refund. We will provide you with a Return Authorization (RA) number or instructions if your return is approved. If the product is physical, you are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping service.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, follow the return process outlined above.

6. Contact Information

Venom Media LLC

1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA

Phone: (201) 367-0022

Email: contact@tryelevaparis.com